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Service calls described in plain words

Clients describe the symptom — "AC not cooling," "water heater making noise" — and the widget books with the right technician.

Example conversations

  • en

    AC stopped cooling this morning, unit is about 8 years old, need someone same day if possible

    {
      "system_type": "ac",
      "symptom": "not_cooling",
      "urgency": "same_day",
      "unit_age": "8y"
    }

Fields collected

  • system_type
  • symptom
  • urgency
  • unit_age
  • preferred_window

Why HVAC & plumbing needs Typelessity

  • Symptom-to-technician matching
  • Same-day urgency surfaces emergency dispatcher